Most people think of commercial construction as a physical, “bricks and sticks” industry. But if you ask me, commercial construction is first and foremost about relationships. After all, the strongest foundation you can give any commercial construction project is a solid partnership between the client and the commercial contractor. That’s why at Englewood Construction, we work hard at building relationships at every phase of business – starting with our business development efforts and continuing across multiple touchpoints with current and prospective clients. Here are three examples of great customer relationship management practices